Monthly Archives: November 2015

Are Your Cursor Clicks Not Aligning With the Pointer in Oracle Hyperion Workspace? Check the Browser Zoom Level!

November 24, 2015

Author: Andy Tauro, Performance Architects

Seeing some weird behavior in Oracle Hyperion Workspace? Is the mouse pointer in one place, and when you click it, something else opens up, like in this image below?

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In this example, the mouse pointer was aimed at the “Users” folder to open it up, but instead a sample report underneath it opened up, which is obviously annoying. The problem may be that the “Zoom” level in the browser tab may have been set to a value other than 100%. This is a known issue in some versions of Internet Explorer as well as Mozilla Firefox.

Oracle Hyperion Workspace navigation tends to have problems like this when the browser zoom is set to a value other than 100%, and this is also evident in other tree-based navigation screens, like in Hyperion Calculation Manager. Oracle Support offers a document entitled “EPM Workspace Zoom In Feature Has to be Set to 100% to Avoid Browsing Issues When Using Internet Explorer 11 (IE 11) (Doc ID 2009053.1)” that highlights this issue in Internet Explorer (IE) 11, and the document recommends setting the zoom level to 100% for an optimal browsing experience.

Have you experienced this or similar issues when using Workspace? Do you need additional help? Perhaps we can work together to fix some of your issues. Either way, we would enjoy hearing about your experiences in the “Comments” section below, or send us a note at sales@performancearchitects.com and we’ll see how we can help.


© Performance Architects, Inc. and Performance Architects Blog, 2006 - present. Unauthorized use and/or duplication of this material without express and written permission from this blog's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Performance Architects, Inc. and Performance Architects Blog with appropriate and specific direction to the original content.

How to Disable User Account Control in Windows Server 2012 R2 to Install Oracle EPM (Hyperion) Applications

November 18, 2015

Author: Andy Tauro, Performance Architects

One of the prerequisites for installing Oracle EPM (Hyperion) software on servers running Windows Server 2008 R2 or later is to disable User Account Control (UAC). In Windows Server 2008 R2, one can do this via the System Configuration tool (Windows Key + R, type ‘msconfig.exe’). On the “Tools” menu, launch “Change UAC Settings” and move the slider all the way down to “Never Notify.”

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In Windows Server 2012 R2, however, this is not sufficient, since UAC is still active at this point. In order to disable UAC completely, the registry key “EnableLUA” needs to be updated with the value of ‘0’ from the default of ‘1’. This key is at the location “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system.”

A system reboot is required for this to take effect.

This is also described in this article on the Microsoft TechNet website.


© Performance Architects, Inc. and Performance Architects Blog, 2006 - present. Unauthorized use and/or duplication of this material without express and written permission from this blog's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Performance Architects, Inc. and Performance Architects Blog with appropriate and specific direction to the original content.

Oracle EPM (Hyperion) 11.1.2.4: Icons Missing in Assign Access Control Screen Without PSU 004

November 11, 2015

Author: Andy Tauro, Performance Architects

If your organization runs Oracle EPM (Hyperion) version 11.1.2.4, you’ll want to apply the Essbase Administration Services (EAS) Patch Set Update (PSU) 004 (21933398) because without it, the icons are missing in the “Assign Access Control” screen!

Security Administrators for Oracle Essbase applications in an Oracle EPM (Hyperion) environment will be familiar with the ‘Assign Access Control’ screen in Shared Services. This is the screen that you go to in order to assign security filters, as well as to change user types (Essbase, Planning, etc.):

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In version 11.1.2.4, the icons on this screen that allow you to select the users you want to update or look up were missing. Instead, you only saw outlines of these outlines. Folks well versed with this screen could still get it to work, since they would know where to click (just like you may know your way around your house in the dark)…but that group of people does not include a very large subset of Hyperion administrators.

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The good news is that Oracle has now fixed the issue as part of the latest PSU for EAS. Applying this patch is easy, and Hyperion administrators can now have one less headache in their day.

Any concerns or questions about applying patches in your Oracle EPM (Hyperion) environment? Or have some feedback on this or any other patch? Feel free to drop us a note at communications@performancearchitects.com.


© Performance Architects, Inc. and Performance Architects Blog, 2006 - present. Unauthorized use and/or duplication of this material without express and written permission from this blog's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Performance Architects, Inc. and Performance Architects Blog with appropriate and specific direction to the original content.

Two Big Questions When Thinking About Mobile Business Intelligence

November 4, 2015

Author: Kelli Pircio, Performance Architects

Earlier this year I had the opportunity to facilitate a discussion at Oracle Applications Users Group (OAUG) COLLABORATE15 on mobile business intelligence (BI). The process of preparing for the discussion was an interesting one. There is quite a bit of research on mobile and a decent amount of thought as to what should and should not be presented in a mobile fashion. However, there are not a significant number of companies stepping forward and speaking about their successful mobile business intelligence efforts.

In my preparations, I found that the largest use case for mobile BI was in situations where the job took employees “on the road.” Frequently, this is the case with a salesforce, but mobile BI usage did appear in other customer service, travel-oriented positions. In these cases, the employees frequently use company-issued devices and use the reporting platform to review personal metrics or to retrieve quick information on the customer they are traveling to see. The metrics and reports are focused on fairly narrow data set and are structured. Key performance indicators (KPIs) regarding personal or customer success are on display as well as trends, comparisons against benchmarks, and recent activity reviews. The mobile device itself varies. In some cases, the mobile platform is a smartphone, but in other cases it is a tablet.

This brings us to “Big Question Number 1.” “What is Mobile Business Intelligence?” Is it reporting and analytics simply delivered on a mobile device? Or is it similar to those news sites that offer a “mobile version” where BI is reimagined to fit on a smaller screen?

The answer really depends on the information in question, as well as the mobile platform used for delivery. A smaller device such as a smartphone requires simple graphics and metrics organized in such a way as to be viewed on the smaller screen. However, when the mobile device is a tablet or a tablet that acts as a computer such as a Surface (or for that matter, a computer that acts as a tablet such as the Lenovo Yoga), then the real estate for information display is significantly different. A dashboard or even visual analytics can display properly on the larger mobile screen and the user can consume information in much the same way as they would on a laptop in their office.

So…the answer to “Big Question Number 1” is, “It depends.”

Let’s move on to “Big Question Number 2.” “What information SHOULD be displayed on a mobile device?” Should mobile only be used for our commonly found use case of road warrior employees? What about those executives asking to have mobile access to critical business information? Should all metrics and all reports be accessible in a mobile fashion?

Some would answer, “Why not?” We live in a mobile-focused society where employees bring laptops, tablets, and cell phones into meetings and regularly answer emails simply walking the halls at work. Checking email and preparing for the day while at home or on the train is a common occurrence so why not put more information into the hands of the staff?

However, the implications of this question keep IT organizations and legal teams up at night. What happens if key business metrics are displayed on a mobile device in a public setting such as the train station, airport or even the side of a soccer field and a competitor is able to see this information? Worse than seeing, what if someone can take a photo with his or her own mobile device and use this information? Does the reward justify the risk? How do we make employees responsible for when and where they access business intelligence?

The risk is small in the use case of our road warriors who are accessing either personal metrics or customer metrics. In fact, customer metrics may even be something a sales person or customer service representative shares with the customer to enlighten them. But corporate metrics? Financial reports? Key metrics on the performance of a pilot program? This may be too much… taking things too far…

This brings us to the answer to “Big Question Number 2.” “It depends…on the organization, their business model and the information security policies and procedures put into place.”

This is the point where you may feel some frustration that I haven’t provided clear answers to the big questions. I hear you. The concept of “mobile BI” is about as clear as mud.

I do think that one element is clear, however. Mobile is a platform for providing BI.

The reason it becomes confusing is that “mobile” is not one platform but many platforms that vary in size and shape. The business questions being answered aren’t significantly different than those being answered on a laptop. There is just a lot more to think about when BI is portable; when it sits on a device that is more easily lost or stolen than your typical laptop; and when the password to that device is often something simple that even our children recall. What is that saying, “If it was easy, everyone would do it?”

That pretty much sums it up. If it were easy, then every company would already have a mobile BI solution. If your company has one in place, that is wonderful and I hope your team has thought through the answers to the big questions above. If you don’t have mobile BI in place yet but you want to, then hopefully this will help your team prepare. At the end of the day, like so much else in the BI space, success only partially lies in the technology used to deliver the solution and truly lies with in the business processes and information management related to the solution.

Want help with your organization’s mobile BI strategy or solution implementation? Contact the Performance Architects team at sales@performancearchitects.com to set up a time to talk.


© Performance Architects, Inc. and Performance Architects Blog, 2006 - present. Unauthorized use and/or duplication of this material without express and written permission from this blog's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Performance Architects, Inc. and Performance Architects Blog with appropriate and specific direction to the original content.